ChevroletOwners' areaImportant customer information
Owners' area
 

Important customer information

As you might have heard, Chevrolet has decided to end its new car business in Europe. This means that the sale of new Chevrolet vehicles in Western and Eastern Europe will end by the end of 2015.

As a Chevrolet customer you can rest assured that Chevrolet is committed to serve you and your vehicle also in the future. We will continue to provide service and supply Chevrolet original parts for Chevrolet vehicles in the same manner as today. Any expressed written warranty or service plans on Chevrolet vehicles remain unchanged and will be fully honoured in accordance with the terms of the agreement. We will determine the most effective way to meet all your service needs through our extensive service network.

We invite all Chevrolet customers and those interested in buying a new Chevrolet before the end of 2015 to continue to visit their local Chevrolet service partner.

Please also find below some more detailed information on questions you may have:

Will I get service and repair for my Chevrolet in the future?
At Chevrolet we value the trust and the loyalty of our customers in Western and Eastern Europe and will honour our service and warranty commitments.  Any expressed written warranty or service plans on Chevrolet vehicles remain unchanged and will be fully honoured in accordance with the terms of the agreement.

We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our customers moving forward. We will be sure to provide frequent updates on our Chevrolet Websites.

How will my vehicle be serviced once the Chevrolet Western and Eastern Europe business has been ceased?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our customers moving forward, also beyond the wind-down of our organization. Please visit your local dealer for any maintenance service or repair. If there should be a change in your region in the future, we will inform you in due time. Please come back and visit this website for further updates.

What happens when my dealer closes down?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our customers moving forward, also beyond the ceasing of our organization. Please visit your local dealer for any maintenance service or repair. If there should be a change in your region in the future, we will inform you in due time.  We will be sure to provide frequent updates on our Chevrolet Websites.

I received a product recall letter. What do I do?
We ask you to please follow the instructions contained in the letter and schedule an appointment with one of our service points.  To locate a dealership near you, please check the Dealer Locator here on the website.

For how long / how many years will Chevrolet continue to supply service parts for my car?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service and repair for our customers moving forward. We expect parts to be available for a minimum of 10 years.

I leased a Chevrolet. Will I complete my leasing period and return the car as planned?
I leased a Chevrolet. I want to end my leasing contract now.
Existing leasing contracts are not affected by this announcement. Your leasing contract will remain unchanged. Only your leasing company can discuss or agree on any contractual changes.  In case of any doubt, please contact your leasing company.

I bought a Chevrolet, which has not yet been delivered. Will I still receive the car?
Your order is still valid. Please contact your dealer relative to delivery of the car.

I bought a Chevrolet, which has not yet been delivered. I don’t want this car anymore. How can I cancel my contract?
We will be in contact with our dealers over the coming days to discuss all options. Please contact your dealer for any questions regarding your contract or delivery of your car.

With this announcement, you will immediately de-value the car I recently bought?  How will you compensate me for that?
There are no plans for customer compensation. Recent examples of brands exiting the market have not shown a significant drop in residual value over time. 

I just contacted my Chevrolet dealer / Chevrolet service point but they did not seem to have all the information about the latest Chevrolet announcement.
We have only recently started the process of contacting all of our dealers to discuss all options. This process will be ongoing over the coming days. We also invite you to continue to visit our website for latest updates and news as well as new vehicle and service offers in your country.

I bought a Chevrolet, which has not yet been delivered. I hear that you are offering big discounts now. Since my car has not even arrived, I want to benefit from these discounts, too.
We will be in contact with our dealers over the coming days to discuss all options. Please contact your dealer for further information.

I heard Chevrolet might be offering some great deals now, can I actually still buy new Chevrolet cars now and benefit from these offers?
Chevrolet new vehicle sales will end by the end of 2015. We will continue to ensure the provision of warranty, parts and services for Chevrolet vehicles, both for existing customers and for customers of vehicles which will be bought between now and end of 2015. Please contact your dealer or visit the ‘Offers’ section on this website relative to any current offers.

Why has Chevrolet / GM decided to exit the new vehicles sales in Europe?
GM is committed to Europe as a key region.  With this move, GM is clarifying and strengthening its European brand strategy to accelerate progress in the region. The decision by GM to focus its resources on the Opel/Vauxhall brands in Europe will help improve the strength of the brands and our overall business. Chevrolet will continue to offer its iconic American cars across Europe but concentrate Chevrolet passenger car sales on Russia and the CIS where the brand is strong and growing. Cadillac, which is finalizing plans for expanding in the European market, will enhance and expand its distribution network over the next three years as it prepares for numerous product introductions.

Will Opel and Chevrolet merge?
No, the two brands will not merge. With this move, GM is clarifying and strengthening its European brand strategy to accelerate progress in the region. The decision by GM to focus its resources on the Opel/Vauxhall brands in Europe will help improve the strength of the brands and our overall business. Chevrolet will continue to offer its iconic American cars across Europe but concentrate Chevrolet passenger car sales on Russia and the CIS where the brand is strong and growing.

Will the new Aveo (or other new vehicles / vehicle models) still be launched in Europe?
Select current models will still be sold throughout Western and Eastern Europe until end of 2015.

At this point, we do not plan to launch new or next generation product. It is our plan, however, to continue to offer iconic American Chevrolets such as the Corvette Stingray in Europe even beyond 2015. We will work closely with our dealer network on identifying where we will be offering these vehicles moving forward.

Please contact your dealer or visit the ‘Offers’ section on the Chevrolet website relative to any current offers.

Are there going to be any discounts for new Chevrolet vehicles?
Yes, as of January we will introduce a special campaign on Chevrolet vehicles currently on stock. Please talk to your Chevrolet dealer in early January, or visit our website.

With the exit from the new car sales business in Europe, do you plan to cancel your partnership with Manchester United and Liverpool FC?
The partnership with Manchester United and Liverpool FC are of global nature and we intend to continue these relationships to help build our brand around the globe. We are particularly proud that as of the 2014/15 season, Chevrolet will be the shirt sponsor of Manchester United.